FAQs
You can purchase our products directly from our website or by contacting us through any of our social media platforms.
We offer a wide range of premium, eco-friendly sneaker care products, including cleaners, protectors, fresheners, different types of brushes, revival pens, adjustable shoe trees, EVA crease protectors and more.
Yes, our products were manufactured with safety as a top priority. Our products are designed to work on all materials.
No, our products doesn't contain any dyes whatsoever.
Refer to the "How to Use" section on the product page, check the "How-To" highlight on our Instagram or contact us directly through any of our social media platforms for guidance.
For best results, we recommend using our products on a regular basis depending on wear and environmental conditions.
You can email us at info@thescrbd.com or reach out through any of our social media platforms. Our customer service team is ready to assist you with anything you need.
We ship from Lebanon.
As we aim to process orders as fast as possible, you must request any changes/cancellations within 7 hours of ordering. All requests after this time will be denied.
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be shipped the next day after the processing day.
Due to high demand, orders may take 1–4 working days to arrive.
If you haven't received your order within 4 working days, please contact us at info@thescrbd.com or through any of our social media platforms. We're here to assist you and ensure your order reaches you promptly and hassle-free.
Please contact us at info@thescrbd.com or reach out to us through any of our social media platforms.
If you receive incorrect, missing or defective items, please contact us through info@thescrbd.com or via any of our social media platforms. Kindly include your order number, photos of the item(s) and any relevant details. We will do our best to resolve the issue as quickly as possible.
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